R Tinning and Son Joiners and Builders
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Complaints Policy

 
     
 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0141 775 0820, or write to us at R. Tinning & Son, Unit 17, Woodilee Industrial Estate, Kirkintilloch, Glasgow G66 3UU, or email us at info@rtinningandson.co.uk and we aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 241 3209.

Regards

Robin Tinning

 
     
 
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Call R. Tinning & Son today for your free no obligation written quotation.
Alternatively you can make an enquiry via our online enquiry form.
 
     
R Tinning and Son, Kirkintilloch, Lanarkshire
  V.A.T Reg No. 353 6767 27 Woodilee Industrial Estate, Kirkintilloch, Glasgow G66 3UU  
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